Policy

1. Introduction

Fine Detailing Company ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store personal information when you interact with our website or engage our services.

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2. Information we collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, and suburb/postcode
• Appointment and booking information submitted via Go High Level
• Communications you send us (enquiries, messages)
• Website usage data collected automatically via Webflow Analytics and Meta Pixel
• Publicly available reviews sourced from Google

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3. How we collect information

Information is collected when you:

• Submit an enquiry or contact form on our website
• Book an appointment through our GO High Level scheduling tool
• Browse our website (analytics data collected automatically)
• Contact us by phone or email

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4. Why we collect information

We collect and use your personal information to:

• Provide and manage detailing services
• Respond to your enquiries and confirm bookings
• Send appointment reminders and service-related communications
• Improve our website and service experience
• Comply with legal obligations

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5. Third-party services

We use the following third-party tools, which may process your data:

• Go High Level – for appointment scheduling and notifications (subject to Go High Level's Privacy Policy)
• Webflow Analytics – for anonymous website analytics
• Meta Pixel – for advertising measurement and optimisation (Facebook/Instagram)
• Google – for displaying publicly available customer reviews

We recommend reviewing the privacy policies of these third parties to understand how they handle your data.

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6. Disclosure of information

We do not sell, rent, or trade your personal information. We may disclose information to trusted third-party service providers who assist in operating our website and delivering services, strictly for those purposes and under confidentiality obligations.

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7. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS encryption. However, no method of internet transmission is completely secure.

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8. Your rights

You have the right to access, correct, or request deletion of your personal information. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

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9. Cookies

Our website uses cookies and similar tracking technologies (including Meta Pixel and Webflow Analytics). You may adjust cookie preferences through your browser settings.

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10. Contact us

For privacy-related enquiries or complaints, please contact:

• Email: info@finedetailing.co
• Phone: (02) 8041 4920
• Address: Unit B9/9 Hare Pl, Rouse Hill NSW 2155